Shipping and Delivery
At Sleepycart, we understand that receiving your sleep wellness products in a timely and reliable manner is crucial to your sleep journey. We partner with Shiprocket, India's leading shipping aggregator, to ensure your orders reach you safely and efficiently.
1. Order Processing
- All orders are processed within 24-48 hours of receipt (excluding weekends and holidays)
- You will receive an order confirmation email with tracking details once your order ships
- Orders placed after 3 PM IST may be processed the following business day
2. Delivery Coverage
Domestic Shipping (Within India)
- We deliver to all major cities and remote locations across India
- Delivery timeframes:
- Metro Cities: 2-4 business days
- Tier 2 Cities: 3-5 business days
- Other Locations: 5-7 business days
International Shipping
Currently, we only ship within India. We plan to expand our international shipping services in the future.
3. Shipping Costs
Free Shipping
- Orders above ₹999 qualify for free shipping to all serviceable locations
- Applicable only for standard delivery within India
Standard Shipping Rates
- Orders below ₹999:
- Metro Cities: ₹49
- Tier 2 Cities: ₹69
- Other Locations: ₹99
4. Tracking Your Order
- Track your order through:
- Your account on our website
- The tracking link in your shipping confirmation email
- Our customer support team
- Real-time tracking updates are provided by Shiprocket
5. Delivery Guidelines
Delivery Attempts
- Our courier partner will make up to 3 delivery attempts
- If undelivered after 3 attempts, the package will be returned to our facility
- A re-delivery fee may apply for subsequent delivery attempts
Address Guidelines
- Please provide complete and accurate delivery address
- Include landmark details for easier location
- Ensure contact number is current and accessible
- Mention any specific delivery instructions in the order notes
6. Special Handling
Bulk Orders
- For bulk orders or corporate purchases, please contact our customer support for specialized shipping arrangements
- Custom delivery timelines and charges may apply
Fragile Items
- Products marked as fragile receive special handling
- Additional packaging protection is provided at no extra cost
- Please inspect fragile items at the time of delivery
7. Returns & Failed Deliveries
Return Shipping
- Return shipping is free for defective or damaged products
- For customer-initiated returns, shipping charges may apply
- Detailed return instructions will be provided upon return approval
Failed Deliveries
- Orders returned due to incorrect address: Shipping charges for re-delivery will apply
- Orders returned due to unavailability: One free re-attempt will be provided
- Orders returned due to courier issues: Free re-shipping
8. Important Notes
- COVID-19 Impact
- Delivery times may be affected in containment zones
- Additional safety protocols may cause slight delays
- Real-time updates will be provided for affected orders
- Seasonal Variations
- During peak seasons (sales, festivals), delivery times may be extended
- Prior notification will be provided for expected delays
- Force Majeure
- Delivery timelines may be affected by circumstances beyond our control
- This includes natural disasters, political events, or other unforeseen circumstances
9. Contact Us
For any shipping-related queries or concerns:
- Email: support@sleepycart.com
- Working Hours: Monday to Saturday, 9 AM to 6 PM IST
We continuously strive to improve our delivery services and welcome your feedback to enhance your shopping experience with Sleepycart.
*Last Updated: February 2025*
Note: This shipping policy is subject to change. Please check our website for the most current version.
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